Frequently Asked Questions

We provide detailed specifications and materials information on each product page. If you have any specific requirements or doubts, please feel free to reach out to our team at hello@iruri.co. We are more than happy to provide professional guidance.

We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also support PayPal, Apple Pay, and Google Pay to ensure a fast and secure checkout experience.

Our standard shipping time is generally 7-15 business days. Please note that some selected products are eligible for expedited shipping, which may arrive within 5-7 business days depending on your location.

Absolutely! Once your order has been processed and dispatched (typically within 1-3 business days), you will automatically receive a confirmation email containing your tracking number and a link to monitor your delivery.

Customer satisfaction is our priority. We offer a 30-day return window for items that are kept in their original, unused condition with all original packaging. To initiate a return, please contact our support team at hello@iruri.co.

Please inspect your order upon arrival. If the item is defective or damaged, contact us immediately at hello@iruri.co with your order number and clear photos of the damage. We will evaluate the issue and arrange for a replacement or refund as quickly as possible.